Customer Success Story
Santa Rosa Communications launches managed service with Juniper Mist Wi-Fi
Santa Rosa Communications is a leader in delivering gigabit Internet to residential homes, apartments, and businesses in North Texas and Southern Oklahoma. The company started in the 1950s to bring phone service to farmers and ranchers and has been building fiber to homes and businesses since 2001.
“Wi-Fi has been a thorn in our side,” says Seth Tabor, CTO of Santa Rosa Communications. “Customers just want their phones and tablets to work well, and they don’t care about the technical stuff.”
PCNet, a subsidiary of Santa Rosa Communications, now offers a managed network service based on Juniper wireless, driven by Mist AI.
|Company||Santa Rosa Communications|
to deploy Juniper Mist than competitors
to get a new Wi-Fi customer live
Ease of customer management
and maintenance on one dashboard
in end user management and system segregation
Strong demand for Wi-Fi that simply put “just works”
With tight control over service levels, Santa Rosa and PCNet can meet customer expectations with great connectivity across a variety of environments such as apartment buildings, offices, and nursing homes.
“With Juniper, we can manage firewalls, switches, and wireless all the way to the end customer,” says Tabor. “We have the visibility and data to know that we are delivering the best experience.”
Santa Rosa is integrating Mist Cloud with its billing and operational systems. “The Mist API is amazing and there is an awesome tool repository to accelerate integration,” he says.
“Juniper is a competitive differentiator for Santa Rosa Communications,” Tabor says. “Customers want to stay with us and buy more services because their experiences are so good.”