The Miami Heat was the first NBA team to offer ticketless entry for fans, and the digital innovation team is constantly adding to that success. A Juniper network lets the team be innovative with new experiences without worrying about what the technology can handle.
From the moment when fans rush in to when they happily file out, the arena and data center network cannot commit a single foul. Scanning tickets, ordering food, buying merchandise, and interacting on social media put a huge load on the network, and Juniper consistently delivers an all-star performance.
“The majority of our revenue is earned during a three- to four-hour window,” says Drew Dorben, Chief Technology Officer for the Miami Heat. “We get a giant rush of 19,000 people, and it puts a big load on the network. During those hours, we can’t have major outages or intermittent problems. Even one hour of downtime means losing a huge chunk of revenue. We’ve never experienced any downtime with Juniper, and the network’s performance and reliability mean we can deliver amazing fan experiences.”
When Heat fans aren’t in the arena, it’s filled with musicians, magicians, wrestlers, ice skaters, and their fans. A highly segmented network makes it easy for production crews, video teams, and anyone else to maintain event operations without impacting the corporate network.
The Juniper data center network is a core foundation of the Heat’s digital-first, smart arena. Automated industrial controls, concession wait time alerts, building entry, and an intruder detection safety system all flow through the Juniper network.
As each basketball season closes, the Heat’s IT executives have lots of successes to reflect on. And whatever plays they draw up next, they know the reliable, powerful Juniper network has them set up for success.